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Solution home Freshdesk FAQ Ticketing Workflow

Can I attach multiple files while replying to a ticket?

Modified on: Tue, 10 Apr, 2018 at 3:28 PM

You can attach multiple files from your system while replying to a ticket. However, for trial accounts and accounts that are on the Sprout plan, the total file size of all the attachments together should not exceed 15 MB. For accounts that are on the Blossom and above plans, the attachment size limit is 20 MB.