Would it be possible to add attachments that are more than 20 MB in size?
Modified on: Tue, 10 Apr, 2018 at 3:24 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Applicable plans
Sprout
Blossom
Garden
Estate
Forest
Estate Omnichannel
Forest Omnichannel
The attachment size limit in Freshdesk is 20 MB per email for accounts on the Blossom and above plans and 15 MB for Sprout and accounts that are on Trial.
This can be extended by making use of third party integration tools such as Dropbox and OneDrive.
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