On what time zone are the ticket counting timers based?
Modified on: Wed, 12 Jul, 2017 at 3:41 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
The timers are based on the Helpdesk time zone that can be configured according to your location. Please navigate to Admin -> General settings -> click on Helpdesk to change the timezone.
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