Is there any way to pull a report or find metrics on the number of views per solution article?
Modified on: Wed, 16 Jan, 2019 at 8:10 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This is not available as a report as such, but if you open a solution folder, on the right, you'd be able to view the number of likes, along with the number of views for each solution article.
There is also an option to reset these numbers inside each article on the bottom right under Analytics.
You can also integrate with Google Analytics to derive these metrics with further details.
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