How can we choose between replying to a comment and replying to a post on Facebook?

Modified on: Thu, 20 Jul, 2017 at 12:42 AM

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You can either reply to the post or reply to a particular comment from Freshdesk.

To reply to the post, you would have to use the "Reply" button at the top or bottom of the ticket.

To reply to a particular comment, hover over the comment and click the reply icon to the right of the yellow space.