Yes, you'll be able to log into your Freshdesk account using the credentials you use for the SSO you have set up. You would also have the option to bypass the SSO and use the normal Freshdesk login.
Can I use the SSO that I've set up to log into the Freshdesk mobile app?
Modified on: Thu, 20 Jul, 2017 at 2:41 AM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base