How do I change the Helpdesk name in the left corner on the Agent portal?
Modified on: Fri, 14 Jul, 2017 at 4:23 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Please navigate to Admin -> General settings -> Helpdesk -> click on edit portal to change the portal name displayed on the left side of the navigation bar.
You would find a field called Helpdesk name as well in the helpdesk settings, where you can enter the desired helpdesk name.
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