How do I auto-fill fields when I'm creating a new ticket as an Agent?
Modified on: Fri, 7 Jul, 2017 at 3:55 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
You have agents with a busy schedule who are on calls and creating tickets for customers as you believe in first-hand support. When your agents are creating a new ticket or sending an outbound email, you can use the Ticket Templates feature to pre-fill regularly used fields.
Under Admin -> Ticket templates, you can set up a template that your agents can select with one click. This solution article walks you through the process.
The Ticket templates feature is available from the Garden plan onwards.
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