You have agents with a busy schedule who are on calls and creating tickets for customers as you believe in first-hand support. When your agents are creating a new ticket or sending an outbound email, you can use the Ticket Templates feature to pre-fill regularly used fields. 


Under Admin > Agent Productivity > Ticket templates, you can set up a template that your agents can select with one click. This solution article walks you through the process.


The Ticket templates feature is available from the Garden plan onwards.


If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.