How can I disable the option for requesters to sign up to our helpdesk?
Modified on: Mon, 17 Jul, 2017 at 7:40 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Please navigate to Admin -> Portals -> Settings and choose the option "No" under Allow users to Sign Up from the customer portal.
This would not allow users to sign up from the portal - you would have to send them an activation email to create an account with your system.
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