We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

Please navigate to Admin -> Account -> Helpdesk Settings to see the option to change the time zone. 


Kindly change it with respect to your location and it would reflect in your portal.