We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans. We assure you that this change will not impact your product experience, and no action is required on your part.
Please navigate to the Profile Settings by clicking on your Agent Avatar at the top-right corner of your Freshdesk Account. You could then change the Time Zone by choosing it from the corresponding dropdown.
The Multiple Timezone feature is available only from the Pro (previously Estate) Plan in Freshdesk. So, you would not be able to make this change on the Free Sprout or Blossom plans.
