Can individual SLA policies be set up for different companies?
Modified on: Mon, 24 Jul, 2017 at 11:47 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Freshdesk has multiple SLA policies that could be set up to apply to four categories - Sources, Types, Groups, Companies, and Products. Kindly make sure you are on the Estate plan for this.
Please navigate to Admin --> SLA policies --> Edit, where you can choose the option to have the concerned SLA adhered to by only specific companies, under the section Apply this to -> Companies.
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