Why can't I see all my fields in the filters on the Reports tab?

Modified on: Fri, 21 Jul, 2017 at 3:15 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

Under the reports tab, when you click on Filter beneath the concerned report, you would only see the dropdown and dependent dropdown fields. Fields such as Single line texts, Check-boxes, etc. are not included.

For a data dump of all the fields, please navigate to the Tickets tab -> and do an export (highlighted in blue) from the right side of the tickets list view.