We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
The visibility of solution articles can be set by entering the necessary solution articles in the "Solutions" tab under the Portal categories of the respective portal. Please navigate to Admin > Channels > Portals > Corresponding portal name and add these articles in its solutions tab.
If you have articles common to more than one or two portals, kindly click on edit in the category to choose the portals the category must be visible in.
Further, visibility could be set to logged-in users or all users within the folder where it could be changed according to your requirement. Another alternative is to set user permission for the solutions in Admin -> Channels -> Portals -> settings -> User Permissions -> who can view the solution articles.
