We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Please navigate to Admin > Workflows > SLA Policies > click on Edit next to a new SLA policy.
Inside this page, you would find the option called 'Apply this to' that you could use to associate the policy to any of the products you have created. Kindly note that this option would not be available for the "Default SLA policy."