How do you send out product-based email notifications?
Modified on: Tue, 20 Aug, 2019 at 4:12 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Disable the default email notifications under Admin > Email notifications as these are global and not completely product specific.
Use the automation rules that run on ticket creation and ticket updates to send out email notifications for new tickets and replies respectively. Choose Condition as 'Product is' and Action as send 'Email to requester'.
You will also find product-specific placeholders that you can make use of in the email that you are writing in the action end of the automation.
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