We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
If the setting is set to send the survey when the status of a ticket is changed to Resolved or Closed, the satisfaction survey would be sent along with the Requester notifications of 'Agent Solves the Ticket' and 'Agent Closes the Ticket' respectively.
Please navigate to Admin > Workflows > Email notifications > Requester notifications and toggle on the corresponding email notification to make sure that the survey is sent. If this is toggled off, then the survey would not be sent.
The survey will also not be sent on tickets where the requester of the ticket is also an agent on the helpdesk as it is not considered ideal for an agent to rate another agent.
