Plan
Reports
Filter
Refresh Time
Sprout
Filter By date range
24 Hours
Blossom
All available filters except agent and group in Helpdesk In-depth Report
24 Hours
Garden
All available filters except agent and group in Helpdesk In-depth Report
1 Hour
Estate
All available filters
1 Hour
Forest
All available filters

30 minutes


Refresh time as mentioned in the last column of the table is defined as the time it would take to update the report with all the data recorded on the helpdesk. Forest and Estate give an updated report every 30 minutes an hour respectively. Garden is again an hour and the lower plan gives them at 24 hours interval.