We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

As of now, we do not have the ability to calculate the NPS via the Freshdesk surveys, but you sure could try out the Integration with Survey Monkey that would help you get this done. 


Please navigate to Admin -> Support Operations -> Apps to bring this into your system.