How do I have an NPS score using Freshdesk surveys?

Modified on: Fri, 25 Jun, 2021 at 10:17 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Omnichannel (classic)

Sprout omnichannel Tick mark

Blossom omnichannel Tick mark

Garden omnichannel Tick mark

Estate omnichannel Tick mark

Forest omnichannel

Omnichannel (classic)

Growth omnichannel Tick mark

Pro omnichannel Tick mark

Enterprise omnichannel

Freshdesk

Free

Growth

Pro

Enterprise

As of now, we do not have the ability to calculate the NPS via the Freshdesk surveys, but you sure could try out the Integration with Survey Monkey that would help you get this done.

Please navigate to Admin -> Support Operations -> Apps to bring this into your system.