We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

You can view the tickets from a custom ticket list view, using API. You could make use of v1 of API to have this done. Please refer to this documentation for detailed information on the same.