You can view the tickets from a custom ticket list view, using API. You could make use of v1 of API to have this done. Please refer to this documentation for detailed information on the same.
How do I apply filters and view a list of tickets using API?
Modified on: Fri, 21 Jul, 2017 at 6:21 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base