Why am I unable to unzip or open the XML file?

Modified on: Sat, 26 Jun, 2021 at 12:21 AM

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When you export the helpdesk data from Admin -> Account -> Account Details -> Export Data, you would receive a file in the XML format. Please try extracting the file using WinRAR or WinZip.

Once you’re done extracting, try to use an XML editor and check if you are able to read the file.