Will status update to parent ticket modify child ticket's status? : Freshdesk Support

Does updating the status of parent ticket affect the child ticket?

Modified on: Tue, 27 Jun, 2023 at 11:03 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

No, changing the status of the parent ticket will not impact the status of the child tickets. However, if you wish to achieve this, you can utilize an automation rule. Here is a sample automation rule summary -