We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

The new dashboard contains Admin, Supervisor and Agent Snapshot with metrics that are role specific. These metrics would be made available on the Dashboard, as part of the drop-down with text "Standard". This feature is available from the Estate/Pro Plan onwards in Freshdesk.