Please navigate to the "Dashboard" and click on the dropdown with the label "Standard" and then select "Admin Snapshot" from the drop-down. You could then view the reports for the Admin Dashboard, with metrics for the Helpdesk.
How to change the view of dashboard to admin snapshot?
Modified on: Wed, 26 Jul, 2017 at 2:15 AM
Freshdesk
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Freshdesk Omni
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base