How to disable/enable e-mail notifications?
Modified on: Tue, 25 Jul, 2017 at 6:24 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When you configure an email workflow within Freshdesk, you would want to be notified about any updates made to tickets you are working on and updates made to your active tickets queue. Freshdesk has default email notifications used to send alerts when a ticket is assigned to an agent, a group or when it is created in your portal as such. Actions such as when a client replies, a note is added, or when the ticket is resolved - are notified to the agents as well as requesters.
Please navigate to the Admin --> Helpdesk productivity --> Email Notifications --> Turn ON/OFF each notification under your preferred tab.
Did you find it helpful?
Can you please tell us how we can improve this article?