Why am I not able to view the option for scheduling reports?

If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

The option to schedule reports is available only to the Admin or Supervisor of the account. 

Please navigate to Admin -> Team -> Agents -> click on edit next to the one who is not able to view the option to schedule reports to verify the role - the agent could be assigned the supervisor role, in this case, to be able to view the option. 

Note: Feature to Schedule Reports is available only from the Garden/Pro Plan onwards in Freshdesk.