Can I schedule reports for other agents or customers?
Modified on: Thu, 20 Jul, 2017 at 2:26 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Sure, you would be able to schedule the report for other agents or customers.
Please navigate to the concerned report -> click on the "schedule report" icon which is green and add their email addresses along with the already entered email while scheduling a report or making changes to the existing schedule.
Note: Report scheduling is NOT possible for deleted contacts.
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