As of now, we do not have the functionality to filter reports based on custom text fields, in Freshdesk.
Kindly create this field as a dropdown if possible to have them listed in the filters within the reports.
Is it possible to filter a report based on a custom text field?
As of now, we do not have the functionality to filter reports based on custom text fields, in Freshdesk.
Kindly create this field as a dropdown if possible to have them listed in the filters within the reports.