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GardenAny call that is not picked up by an agent would be shown as an Unanswered Call. If there are no agents to pick calls the unanswered call would be marked under "No Agent".
In the Phone Summary Report, what does "Unanswered Call" mean?
Any call that is not picked up by an agent would be shown as an Unanswered Call. If there are no agents to pick calls the unanswered call would be marked under "No Agent".