Why are the changes made on a ticket not reflecting in the reports?
Modified on: Fri, 21 Jul, 2017 at 3:25 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
In the current reporting model, data for the accounts in the Forest plan would be pushed out in half an hour and in an hour for the Estate.
It is updated every four hours for the Garden plan. When you are in the other two plans (Blossom or Sprout), it would be pushed out once every 24 hours.
So the changes would reflect according to the plan you are on and when the reports are being updated in your system.
Did you find it helpful?
Can you please tell us how we can improve this article?