Why are the changes made on a ticket not reflecting in the reports?

Modified on: Tue, 11 Apr, 2023 at 4:56 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

In the current reporting model, data for the accounts in the Forest/Enterprise plan would be pushed out in half an hour and in an hour for the Estate/Pro.

It is updated every four hours for the Garden/Growth plan. When you are in the other two plans (Blossom or Sprout/Free), it would be pushed out once every 24 hours.

So the changes would reflect according to the plan you are on and when the reports are being updated in your system.