Why are my reports not live yet, and why can't I view today's data?
Modified on: Fri, 21 Jul, 2017 at 3:20 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
To make the new Reports more informative, we have made changes in the Architecture model of its working.
As you might have noticed, we have added a number of new event-based metrics like Number of Ticket Reopened, Number of Notes Added, Number of Responses Added, Number of Tickets Reassigned, etc. All these metrics could not have been supported by the previous architecture.
In the current model, data for the accounts in the Forest plans will be pushed out in half an hour and in an hour for the Estate.
It is updated every four hours in the garden plan; for the other two plans, it will be pushed out once every 24 hours.
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