We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

When a ticket is re-opened multiple times it is taken as a single count during report generation. 


It would show the number of tickets that were reopened during that given time-period upon applying the filter within the concerned report.