We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Please navigate to Reports -> Agent Performance Reports where you could see the metric called "Tickets re-assigned."
This value would be the number of tickets that were re-assigned from one agent to another. This report could be further filtered by agents to see this metric displayed for the concerned agent who has been reassigned tickets from another agent.