Where can I see the total number of tickets that were reassigned by one group to another?

Modified on: Sun, 4 Feb, 2018 at 1:46 AM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

You could have this tracked with the Tickets re-assigned metric in "Group Performance" Report. This would show the number of tickets that were re-assigned to that group. Please navigate to Reports -> click on group performance report -> and filter by the concerned group to see this metric specifically.

You could also click on that count to see that list of tickets that were reassigned from the Garden plan.