We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible. To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
You could have this tracked with the Tickets re-assigned metric in "Group Performance" Report. This would show the number of tickets that were re-assigned to that group. Please navigate to Reports -> click on group performance report -> and filter by the concerned group to see this metric specifically.
You could also click on that count to see that list of tickets that were reassigned from the Garden plan.
