We recommend users of Freshdesk to check with their system administrators to ensure the following system and browsers are available.

Operating System Requirements

Ensure your computers are installed with one of the following operating systems:

  • Windows 7.0 or Higher
  • OSX Mavericks or Higher

For the operating system to run smoothly, we recommend you refer to Microsoft or Apple websites on their minimum hardware requirements.

Browser Requirements

Supported web browsers:

  • Chrome/Firefox/Safari/Edge: Latest 2 versions
  • Internet Explorer: 11

Tip: Freshdesk Mint works best with Chrome on a dual-core CPU and 6GB RAM.

Browser Feature Requirements

Depending on the browser of your choice, you will then have to configure the following browser features:

  • JavaScript must be enabled
  • Cookies must be enabled
  • LocalStorage must be enabled
  • HTTPS - TLS v1.2 or Higher

Mobile Operating System Requirements

Freshdesk apps are available on both the App Store and Google Play. We recommend as a minimum requirement you use the following versions or higher versions of the mobile operating system:

  • iOS: 10.0 or higher
  • Android: 5.0 (Lollipop) or higher