We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.

When an agent has group access, he will have access to the tickets which have the internal group assigned as the agent’s group even though the ticket belongs to a different group.