Would an agent with Restricted access be able to view Shared Ownership tickets?

Modified on: Thu, 29 Jun, 2017 at 11:54 PM

Freshdesk

Sprout

Blossom

Garden

Estate

Forest

Freshdesk

Free

Growth

Pro

Enterprise

Freshdesk Omni

Growth

Pro

Enterprise

Omnichannel (classic)

Estate Omnichannel Tick mark

Forest Omnichannel

Omnichannel (classic)

Growth Omnichannel Tick mark

Pro Omnichannel Tick mark

Enterprise Omnichannel

When the agent has restricted access, still he would be able to see tickets assigned to him as an internal agent even if he is not the assigned agent on the ticket.