Would an agent with Restricted access be able to view Shared Ownership tickets?
Modified on: Thu, 29 Jun, 2017 at 11:54 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
When the agent has restricted access, still he would be able to see tickets assigned to him as an internal agent even if he is not the assigned agent on the ticket.
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