If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
Using your Freshdesk Mobile App, you would be able to receive notifications on ticket updates. In your Mobile App, navigate to Settings-->Ticket Notifications. There, you would be able to manage the push notifications you would like to receive, by Turning On/Off the listed options.
You could also change the Notification Tone or turn on/off the Vibrate option from the same menu. The changes would get auto-saved.
