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SproutUsing your Freshdesk Mobile App, you would be able to receive notifications on ticket updates. In your Mobile App, navigate to Settings-->Ticket Notifications. There, you would be able to manage the push notifications you would like to receive, by Turning On/Off the listed options.
You could also change the Notification Tone or turn on/off the Vibrate option from the same menu. The changes would get auto-saved.