Using your Freshdesk Mobile App, you would be able to receive notifications on ticket updates. In your Mobile App, navigate to Settings-->Ticket Notifications. There, you would be able to manage the push notifications you would like to receive, by Turning On/Off the listed options.
You could also change the Notification Tone or turn on/off the Vibrate option from the same menu. The changes would get auto-saved.
If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.