We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
Please Navigate to the Reports tab ->click on Agent Performance Report to see this metric.
The Responses metric would denote the number of replies sent by the agent. You could also use the Filter option, to generate this metric based on the filtered conditions and for particular agents.
