How do I find the number of replies sent by my agents?

Modified on: Fri, 21 Jul, 2017 at 3:50 PM

Freshdesk

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Forest Omnichannel

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Enterprise Omnichannel

Please Navigate to the Reports tab ->click on Agent Performance Report to see this metric.

The Responses metric would denote the number of replies sent by the agent. You could also use the Filter option, to generate this metric based on the filtered conditions and for particular agents.