We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
We understand that you might want to create tickets on-the-go.
Freshdesk allows you to create templates from Admin > Agent Productivity > Ticket Templates. These templates can be used while creating a ticket from the “Select a template” option.
This article will give you more details on its usage.
