If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Under Admin > Agent Productivity > Ticket Templates > New Template, you could add a new ticket template and choose "Save and Add Child" to create a template for Parent Ticket. Once this is done, you would be able to add Child Ticket Templates under this Parent Ticket Template.


To apply a template to the child ticket click on ‘Use existing template’ while creating a new child ticket.