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Solution home Freshdesk FAQ Advanced Ticketing features

How to create parent and child tickets?

Modified on: Fri, 29 Nov, 2019 at 12:22 AM

You may open a ticket, click on ‘Add Child’ and choose between "Using a Template" and "New Child Ticket". The original ticket will become the parent ticket and the child ticket will be created as a new ticket. This feature is available from the Estate Plan onwards on Freshdesk.