Freshdesk lets you annotate images that are sent as ticket attachments. By annotating on an image, you can highlight specific portions of a screenshot or an image to help customers understand an issue better.

How do I start annotating on Images?


Whenever you need to annotate an image:

  • Attach the image 

  • Hover over the file name

  • The annotate icon appears, click on it to start annotating on your attachment.



What are the various annotation tools available?


The Pencil Tool


  • Select the Pencil tool

  • Click and drag to draw a line

  • You can undo this action if you’d like to redo it


The Arrow Tool


  • Select the Arrow tool

  • Hold and drag to point the arrow in the desired direction 

  • You can undo this action if you’d like to redo it


Ellipse and Rectangle Shapes


  • Select the desired shape

  • Hold and drag to draw the shape to highlight a section of the image

  • You can undo this action if you’d like to redo it


Text


  • Select the Text tool

  • Click where you wish to type in the text

  • Once the text cursor appears, type the desired text


Blur


  • Select the Blur tool

  • Hold and drag over the desired area of the image to blur it. This will help highlight a specific portion of the image


Color


  • Select the desired color

  • Annotate using any of the above tools


Note: Once an annotation is made, it cannot be altered. You will have to undo the previous action and annotate again. 


If you wish to revert the annotations on an image and start afresh, click on the Revert to Original option that appears towards the top right.


If you wish to save the annotations on the image and proceed with sending the attachment, click on the Save option that appears towards the bottom right.


If you wish to discard the annotation on the image, click on the Discard option that appears towards the bottom right.