You will only be able to attach a maximum size of 20MB when receiving an email and for replies sent out of Freshdesk.
What is the maximum size of a file that can be attached to a ticket ?
Modified on: Wed, 19 Dec, 2018 at 3:32 PM
Freshdesk
Freshdesk
Freshdesk Omni
Omnichannel (classic)
Omnichannel (classic)
Current plans
Previous plans
If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
Freshdesk Omni 2023 Knowledge Base