Change the settings under Admin > Channels > Portals > Settings > Who can view solutions and choose the option everybody, so that the customers can access the knowledge base without signing into the portal.
How can I allow customers to access Solution articles without signing in ?
Modified on: Sat, 26 Jun, 2021 at 1:42 AM
Freshdesk
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Freshdesk Omni
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Freshdesk Omni 2023 Knowledge Base