How can I allow customers to access Solution articles without signing in ?
Modified on: Thu, 13 Dec, 2018 at 5:32 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Change the settings under Admin > Portal > Settings > Who can view solutions and choose the option everybody, so that the customers can access the knowledge base without signing into the portal.
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