How do I edit ticket fields? : Freshdesk Support

How do I edit ticket fields?

Modified on: Thu, 20 Apr, 2023 at 4:01 PM

Freshdesk

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Sprout

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Blossom

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Garden

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Estate

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Forest

Freshdesk

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Free

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Growth

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Pro

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Enterprise

Freshdesk Omni

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Growth

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Pro

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Enterprise

Omnichannel (classic)

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Estate Omnichannel Tick mark

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Forest Omnichannel

Omnichannel (classic)

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Growth Omnichannel Tick mark

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Pro Omnichannel Tick mark

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Enterprise Omnichannel

To edit ticket fields,

Go to Admin > Workflows > Ticket fields
Click on the field and make changes.
Click Save Field