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An agent can edit the canned responses created by oneself under Admin > Agent Productivity > Canned responses.
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How to edit a canned response?
Modified on: Sat, 26 Jun, 2021 at 1:49 AM
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If you signed up before December 2025, your Freshdesk Omni experience may differ. For the relevant Freshdesk Omni 2023 articles, see
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