How to edit a canned response?
Modified on: Mon, 10 Sep, 2018 at 11:56 AM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
An agent can edit the canned responses created by oneself under Admin>Canned responses.
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