We have recently refreshed our branding across our offerings and changed the names of our pricing plans. If you have signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.
We assure you that this change will not impact your product experience, and no action is required on your part.
To update your credit card details in your Freshdesk account,
- Go to Admin > Account > Plans and Billings.
- Click on 'Proceed to payment' under the plan you wish to select and provide your card details under the Credit card information.
- To update your credit card information, click on 'Change' under the Payment Information section and provide your card details under the Credit card information section.
Once the credit card information is saved, the card will be billed automatically, and an invoice from our end will be sent to the billing contact on file by default.
Note: You can also notify us of any change in your credit card or other payment account information, either by updating your account or emailing us at billing@freshworks.com.
