Why is my account suspended?
Modified on: Tue, 18 Dec, 2018 at 5:34 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal.
The portal will try to charge your card for renewal and if the card has expired or not authorised, the account gets suspended after 4 successive attempt on 4 successive days. In theses cases, you can email firstname.lastname@example.org so that we can extend your dunning (card-charging process) period temporarily.
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