If you signed up before Aug 9, 2021, please click Previous plans to view your applicable plans.

Your account can get suspended either because your trial period has ended or if the payment was not successful while processing the renewal. 


The portal will try to charge your card for renewal and if the card has expired or not authorised, the account gets suspended after 4 successive attempt on 4 successive days. In theses cases, you can email billing@freshworks.com so that we can extend your dunning (card-charging process) period temporarily.