You cannot subscribe to a lesser number of agents. Please delete some agents and try again.
Modified on: Tue, 18 Dec, 2018 at 5:47 PM
We will be replacing the older version of Freshdesk with the new Mint experience on January 31, 2019. All your data and configurations will remain intact. Switching back to the old Freshdesk will not be possible.
To read about this feature on Freshdesk Mint, refer to this article instead
This feature is currently not available on Freshdesk Mint.
This feature is not available on the old Freshdesk.
This is because you already have a specific amount of full time agents and only if one of them is made an occasional agent (who would login using day passes) or if you delete the agent(tickets assigned to the agent would get unassigned) would you be able to decrease the full time agent seat count under Admin > Plans and Billings.
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